Flexible work arrangements and gender differences in research during the COVID-19 period in Zimbabwean higher learning institutions

This study sought to investigate the impact of COVID-19-induced flexible work arrangements (FWAs) on gender differences in research outputs during COVID-19. A mixed research methodology was used, focusing on higher learning institutions in Zimbabwe. Purposive sampling was applied to select 250 researchers from the 21 registered universities in Zimbabwe. The study's findings revealed that institutions of higher learning in Zimbabwe did not provide the necessary affordances to enable both male and female academics to work from home effectively. The study also established that FWAs were preferred and appreciated by both male and female academics. However, whilst both male and female academics performed their teaching responsibilities without incident, unlike males, females struggled to find time for research, thus affecting professional growth and development negatively for female academics. Cultural traditions were found to subordinate females to domestic and caregiving responsibilities unrelated to their professions. The findings raise questions on the feasibility of the much-recommended FWAs for future work on female academics' research careers. Thus, without the necessary systems and processes to support female researchers, FWAs can only widen the gender gap in research outputs. This study contributes to the Zimbabwean higher learning institutions' perspective on how FWAs' policies and practices could be re-configured to assist female researchers in enhancing their research outputs as well as their career growth.

A study on the assessment of risk management performance in maritime start-ups: evidence from China

Due to the COVID-19 pandemic, the international shipping market has been highly volatile, posing a serious threat to the survival and development of many maritime start-ups. With the development of the digital economy, digital transformation is affecting the evolution and upgrading of many traditional enterprises, including maritime enterprises. In the post-COVID-19 era, start-up small and medium-sized enterprises will need to consider the importance of enterprise risk management to achieve transformation and upgrading. The purpose of this study is to provide guidance for the establishment and upgrading of risk management systems for start-ups based on the identification of risk management strategies of maritime enterprises and the evaluation of their performance. The fuzzy analytic hierarchy process and importance-performance analysis methods were used to rank the operational risk, financial risk, market risk, innovation risk, and disaster risk according to sub-items and screen out the risk management schemes for priority improvements. Through empirical research, it was found that the financial risk and market risk response schemes have the lowest performance and need to be prioritised for improvement. This study argues that start-ups can appropriately challenge their risk management strategies to meet potential risk management needs based on their own circumstances.

PANDEMIC ALTERS POLICIES FOR DRUG DEVELOPMENT

The desperate need for new vaccines and therapies to tame the deadly COVID-19 virus required new policies and procedures for how biopharma companies select, test, and manufacture medical products-and revised regulatory practices for evaluating clinical data, manufacturing operations, and procedures for submitting and analyzing information. Vaccine experts at the Center for Biologics Evaluation and Research (CBER) worked overtime to clarify the size and diversity of efficacy trials and key analytical assessments needed to gain EUA status and later full approval, establishing standards and procedures that will shape research for health emergencies to come. Officials at FDA's Office of Regulatory Affairs (ORA) indicate that the agency will continue to utilize many of these strategies for streamlining oversight of manufacturing operations, even as on-site visits increase overseas and at home, leading to a more "hybrid" inspection process going forward.

Consumers' perceived value and use intention of cashless payment in the physical distancing context: evidence from an Asian emerging market

PurposeCOVID-19 and its measures such as physical distancing have shifted consumer payment behaviors toward cashless payment. Physical distancing is likely to remain a norm for some time to come and will be relevant in any future pandemics. This study aims to examine the impact of consumers' perceived value of cashless payment on their use intention in the physical distancing context, with the mediating role of psychological safety and the moderating role of trust propensity.Design/methodology/approachThis study used a survey method to obtain data from 690 consumers in an Asian emerging market, i.e. Vietnam. The data were analyzed using different statistical methods, including structural equation modeling.FindingsResults show that perceived value of cashless payment positively affects use intention, and this effect is mediated by psychological safety. Furthermore, trust propensity has a positive moderating effect on the link between perceived value and psychological safety.Practical implicationsThis study's findings provide implications for retailers and other stakeholders in implementing and promoting cashless payment systems, especially in the physical distancing context.Originality/valueThis study is among the first attempt to explain the relationships between consumers' perceptions, feelings of psychological safety and use intention toward cashless payment in the physical distancing context. The study's findings may also be relevant to any future pandemics.

Flexible curriculum design for quantitative skills development: Building on the insights gained during COVID-19

Before the COVID-19 pandemic, technology-enhanced learning and its relation to student engagement, and the necessity of good student-staff relationships for creating a successful education environment were evident. The COVID-19 pandemic forced higher education to adapt to a challenging technology-led learning environment that demanded, inter alia, high levels of flexibility and human-centredness. Valuable lessons were learned that highlighted new perspectives on curriculum design and delivery in a normalised, technology-driven environment. Against the background of COVID-19-related literature on teaching and learning, the authors reflect on their insights regarding curriculum design and delivery of two quantitative skills modules during the COVID-19 pandemic, and its impact on further curriculum planning. The focus of the article is on the intentional flexibility built into curriculum offerings during 2020-2022. The study reviewed flexibility on three levels, namely student, facilitator (staff) and delivery levels, through a multi-method research methodology. Quantitative data related to the academic performance of 2 949 students enrolled for the two quantitative skills modules from 2020 to 2022. Qualitative data related to themes through thematic analysis of student and facilitator surveys, focusgroup discussions and semi-structured interviews. The improved student academic performance reported by the study could be attributed to, amongst other factors, 1) flexibility of the selected delivery option, 2) positive staff and student experiences and engagement, and 3) intentional inclusion of activities promoting student-staff relationships. The good academic results obtained during the pandemic led to important curriculum decisions for a normalised future for these modules, which will be built on flexibility and human-centredness. Among these decisions is to continue presenting the modules in an online environment, even though traditional face-to-face teaching options are available.

Research on the Optimal Energy Saving and Emission Reduction Path for Promoting High-Quality Industrial Development in Hubei Province

In December 2019, a novel coronavirus broke out in Wuhan City, Hubei Province, and, as the center of the coronavirus disease 2019 (COVID-19) epidemic, the economy and production throughout Hubei Province suffered huge temporary impacts. Based on the input–output and industrial pollution emissions data of 33 industrial industries in Hubei from 2010 to 2019, this article uses the non-parametric frontier analysis method to calculate the potential production losses and compliance costs caused by environmental regulations in Hubei's industrial sector by year and industry. Research has found that the environmental technology efficiency of the industrial sector in Hubei is showing a trend of increasing year-on-year, but the overall efficiency level is still not high, and there is great room for improvement. The calculation results with and without environmental regulatory constraints indicate that, generally, production losses and compliance costs may be encountered in the industrial sector in Hubei, and there are significant differences by industry. The potential production losses and compliance costs in pollution-intensive industries are higher than those in clean production industries. On this basis, we propose relevant policy recommendations to improve the technological efficiency of Hubei's industrial environment, in order to promote the high-quality development of Hubei's industry in the post-epidemic era.

Novel Degree-Based Topological Descriptors of Fenofibrate Using M-Polynomial

Chemical graph theory is currently expanding the use of topological indices to numerically encode chemical structure. The prediction of the characteristics provided by the chemical structure of the molecule is a key feature of these topological indices. The concepts from graph theory are presented in a brief discussion of one of its many applications to chemistry, namely, the use of topological indices in quantitative structure-activity relationship (QSAR) studies and quantitative structure-property relationship (QSPR) studies. This study uses the M-polynomial approach, a newly discovered technique, to determine the topological indices of the medication fenofibrate. With the use of degree-based topological indices, we additionally construct a few novel degree based topological descriptors of fenofibrate structure using M-polynomial. When using M-polynomials in place of degree-based indices, the computation of the topological indices can be completed relatively quickly. The topological indices are also plotted. Using M-polynomial, we compute novel formulas for the modified first Zagreb index, modified second Zagreb index, first and second hyper Zagreb indices, SK index, SK1 index, SK2 index, modified Albertson index, redefined first Zagreb index, and degree-based topological indices.

Design for Well-Being and Sustainability: A Conceptual Framework of the Peer-to-Peer Sharing and Reuse Platform in the Circular Economy

To regain overall well-being in the post-pandemic era, the priorities should not be only economic growth but also human physical and mental health. This study investigates how to incorporate the concept of well-being into the circular economy to facilitate the pursuit of individual/personal and social growth, and sustainable consumption. We begin with a systematic search of the literature on well-being and sustainable product–service systems, model the well-being components in peer-to-peer (P2P) sharing and reuse platforms, and propose design guidelines for platform development. According to our findings, (1) allocentric well-being components (such as gratitude, contribution, and altruism) serve as the antecedents of sharing behaviors, while egocentric components (such as pleasure and attachment) serve as the consequences, and (2) information sharing is crucial to initiating the flow of well-being perceptions and sustainable sharing and reuse behaviors. Based on the findings, we suggest a data-driven approach and active inference theory to facilitate related studies. This study sheds light on the potential to develop well-being within the circular economy and facilitate the sustainable working of the sharing and reuse ecosystem.

Cash transfer in the Covid-19 pandemic in Latin America and the Caribbean

Este artigo apresenta resultados parciais de uma investigação em desenvolvimento por pesquisadores de universidades brasileiras, argentinas e uruguaias. Os programas de transferência de renda são vistos como medidas sociais para mitigar a pobreza, bem como para diminuir o aumento do desemprego, do trabalho informal e do desperdício de renda. A metodologia de pesquisa foram estudos bibliográficos e documentais;dados secundários;acesso a sites e dados da Comissão Econômica para a América Latina e o Caribe. A discussão enfoca concepções, modalidades e o debate sobre Programas Focalizados de Transferência de Renda e Renda Básica Universal como referência para discutir a realidade dos programas de transferência de renda na América Latina e Caribe. Os resultados apontaram para a ampliação dos programas focalizados de transferência de renda;criação de programas emergenciais para atender as consequências econômicas e sociais geradas pela pandemia de Covid-19, mas não foi identificada a implementação da Renda Básica Universal e Incondicional.Alternate :Este artículo presenta resultados parciales de una investigación en desarrollo por investigadores de universidades brasileñas, argentinas y uruguayas. Los programas de transferencias monetarias son vistos como medidas sociales para mitigar la pobreza, así como para disminuir el aumento del desempleo, el trabajo informal y el desperdicio de ingresos. La metodología de investigación fueron estudios bibliográficos y documentales;Datos secundarios;acceso a sitios web y datos de la Comisión Económica para América Latina y el Caribe. La discusión se centra en las concepciones, modalidades y el debate sobre los Programas de Transferencias Monetarias Focalizadas y la Renta Básica Universal como referencia para discutir la realidad de los programas de transferencias monetarias en América Latina y el Caribe. Los resultados señalaron la ampliación de los programas de transferencias monetarias focalizadas;creación de programas de emergencia para atender las consecuencias económicas y sociales generadas por la pandemia del Covid-19, pero no se identificó la implementación de la Renta Básica Universal e Incondicional.Alternate :This article presents partial results of an investigation under development by researchers at Brazilian, Argentine and Uruguayan Universities. The cash transfer programs are seen as social measures to mitigate poverty, as well as to decrease the rise of unemployment, informal work and waste of income. The research methodology were bibliographic and documental studies;secondary data;access to websites and data from the Economic Commission for Latin America and the Caribbean. The discuss focus on conceptions, modalities and the debate on Focalized Cash Transfer Programs and Universal Basic Income as reference to discuss the reality of cash transfer programs in Latin America and the Caribbean. The outcomes pointed out the enlargement of the focalized cash transfer programs;creation of emergence programs to meet the economic and social consequences generated by the Covid-19 pandemic, but it was not identified the implementation of the Universal and Unconditional Basic Income.

GIS-Based Analysis of the Spatial Distribution and Influencing Factors of Traditional Villages in Hebei Province, China

Traditional villages are a valuable cultural asset that occupy an important position in Chinese traditional culture. This study focuses on 206 traditional villages in Hebei Province and aims to explore their spatial distribution characteristics and influencing factors using ArcGIS spatial analysis. The analysis shows that traditional villages in Hebei Province were distributed in clusters during different historical periods, and eventually formed three core clusters in Shijiazhuang, Zhangjiakou and Xingtai-Handan after different historical periods. Moreover, the overall distribution of traditional villages in Hebei Province is very uneven, with clear regional differences, and most of them are concentrated in the eastern foothills of the Taihang Mountains. To identify the factors influencing traditional villages, natural environmental factors, socio-economic factors, and historical and cultural factors are considered. The study finds that socio-economic and natural environmental factors alternate in the spatial distribution of traditional villages in Hebei Province. The influence of the interaction of these factors increases significantly, and socio-economic factors have a stronger influence on the spatial distribution. Specifically, the spatial distribution of traditional villages in Hebei Province is influenced by natural environmental factors, while socio-economic factors act as drivers of spatial distribution. Historical and cultural factors act as catalysts of spatial distribution, and policy directions are external forces of spatial distribution. Overall, this study provides valuable insights into the spatial distribution characteristics and influencing factors of traditional villages in Hebei Province, which can be used to develop effective strategies for rural revitalisation in China.

Questão ambiental e pandemia: a destrutividade do sistema do capital na ordem do dia

O presente artigo tem como objetivo refletir sobre a relação entre a questão ambiental, crise estrutural do capital e a pandemia do novo Coronavírus. Compreendemos neste trabalho que a pandemia do novo Coronavírus que gera a doença nomeada de Covid-19 está organicamente relacionada com a crise do capital, como fruto do processo de acumulação capitalista avidamente crescente que necessita da exploração inesgotável dos recursos humanos e naturais, tornando-os mercadorias. Essa dupla exploração em ritmo galopante, inerente à ordem sociometabólica do capital, constituem elementos fundamentais para o atual cenário de crise mundial. Para tal reflexão, caminhamos sob a perspectiva do método dialético-crítico de Marx, utilizando-se como metodologia a pesquisa de caráter bibliográfico e documental. Dividimos o trabalho em duas seções centrais: a primeira discute a questão ambiental e a ordem sociometabólica do capital, relação de acumulação e destrutividade;a segunda realiza a relação entre os três eixos de discussão: a crise do capital, a pandemia e a questão ambiental.Alternate :This article aims to reflect on the relationship between the environmental issue, structural crisis of capitalism and the new Coronavirus pandemic. We understand in this work that the pandemic of the new Coronavirus that generates the disease named Covid-19 is organically related to the crisis of capitalism, as a result of the accumulation process greedily growing capitalist that needs the inexhaustible exploitation of human resources and natural, making them commodities. This double exploration at a galloping pace, inherent to sociometabolic order of the capital, constitute fundamental elements for the current scenario of world crisis. For such reflection, we walk under the perspective of the dialectical-critical method of Marx, using bibliographic and documentary research as a methodology. We divided the work into two central sections: the first discusses the environmental issue and the order sociometabolic of capitalism, relation of accumulation and destructiveness;the second analyzes the relationship between the three perspectives of the discussion: the crisis of capitalism, the pandemic and the environmental issue.

Necropolítica e governo Jair Bolsonaro: repercussões na seguridade social brasileira

Este artigo busca problematizar o avanço do modelo ultraneoliberal presente no governo Bolsonaro e seus impactos na política de seguridade social brasileira, enquanto política pública e como tal, dever do Estado. O avanço das contrarreformas reacionárias destrói os sustentáculos essenciais da política de seguridade social: a saúde, previdência e assistência social. A metodologia escolhida consiste na pesquisa bibliográfica a partir de produções científicas publicadas em artigos e livros, como também, jornais e revistas sobre a temática. A agenda ultraneoliberal impõe uma perseguição sem precedentes aos direitos historicamente conquistados. Em tempos de pandemia pela Covid-19, as contradições da política de negação de direitos se evidenciam. O bolsonarismo tem implementado como política oficial a necropolítica, que advém de um domínio autoritário de definir quem deve morrer e quem merece viver, aprofundando ainda mais a barbárie social contra a classe trabalhadora.Alternate :This article seeks to problematize the advancement of the ultraneoliberal model present in the Bolsonaro government and its impacts on the Brazilian social security policy, as a public policy and as such, the duty of the State. The advance of reactionary counter-reforms destroys the essential pillars of the social security policy: health, social security and social assistance. The chosen methodology consists of bibliographic research based on scientific productions published in articles and books, as well as newspapers and magazines on the subject. The ultraneoliberal agenda imposes an unprecedented pursuit of the rights historically won. In pandemic times for Covid-19, the contradictions of the denial of rights policy are evident. Bolsonarism has implemented necropolitics as an official policy, which comes from an authoritarian domain of defining who should die and who deserves to live, further deepening the social barbarism against the working class.

Casualties of Causality

This book offers a critique of the present status of the concept of causality in the social sciences. "The Causality Syndrome” consists of a belief in causal studies as more important than other studies, a narrow definition of causality, and rules of thumb regarding how to make causal claims. The book argues that the present dominance of this syndrome has considerable downsides and presents a challenge to social science. The book dissects the many interconnected ideas which undergird this syndrome and offers an intellectual home for advanced students, researchers and others who are concerned about the present dominance of The Causality Syndrome. The book critically discusses whether "causality” deserves the central position in social science that its advocates desire. The text shows how methodological rules about causal inference are used to protect causal studies from critique, even in situations where these rules are not followed. It is argued that institutionalization of these rules as symbols of good and trustworthy social science is highly problematic and comes with a price. One of the casualties of causality is that there is less motivation to study complex and pressing issues in society which do not lend themselves to causal study designs. The sections are short. The argument unfolds in a lively, engaged form with examples from many fields, including public health, evaluation and organizational studies. The case examples include classical experiments as well as contemporary research, e.g. studies of the effectiveness of restrictions targeting the spread of coronavirus. © The Author(s), under exclusive licence to Springer Nature Switzerland AG 2022.

An opinion paper on requirement for a practitioner's handbook designed for business continuity and resilience in government: a South African context

PurposeThis paper aims to find a suitable structure for a practitioner's handbook that addresses the structural elements of the business continuity (BC) practice.Design/methodology/approachThe case study using the mixed method, quantitative with a questionnaire and conceptual research approach was what has been chosen. The four steps to the research process are outlined: one, choosing the topic, two, collecting relevant literature, three, identifying specific variables and four, generating a structure. The design brought on by years of experience, should be put into an organised system and handbook that can be reused, without having to reinvent the wheel.FindingsA BC handbook should be as relevant to the executives and management as to their employees. By adopting a BC practice in a government department, state-owned entity, agency or municipality. Assurance will be ascertained for reliable, improved service delivery and reputation with much less interruption. Therefore a handbook with a "cradle to the grave” BC approach should outline, with examples of standards, awareness, policy, BC programme plan, BC structures, business impact and risk analysis, strategy, budgets, scorecards, monitoring and evaluation, recovery and BC plans, together with the audit and an International Standards Organization (ISO) 22301 certification process.Research limitations/implicationsThe research was limited to literature, questionnaires and identified variables pertaining to BC management (BCM) in the South African Government.Practical implicationsThe implications of the case study is that out of the variables identified and the relevant literature and standards, a structure for a relevant post-COVID-19 government practitioner's handbook could be made available.Social implicationsThe use of a BCM handbook for government would assist in the continuation of services through manmade and natural disasters. The service to the citizen, including but not limited to water, electricity, sanitation, medical and health services, and the food supply chain are just a few areas that can be positively impacted upon by good BCM. By implication the reliance of government structure are treated most in time of disasters as experienced through the two year period of the COVID-19 pandemic.Originality/valueThe government departments in South Africa do not have or have not implemented BCM due to the lack of clear guidelines. The COVID-19 pandemic however had accelerated the requirement for a top down BCM approach. To ensure that the scope of BCM is not limited, the possibility of having a set handbook for the government practitioner will ensure that service quality remains intact. Such a handbook related to government BCM practice is long outstanding.

The Impact of the COVID-19 Pandemic on Financial Condition and Mortality in Polish Regions

The study aimed to assess the impact of the COVID-19 pandemic on the financial condition and mortality in Polish voivodeships. To achieve this objective, the relationship between the number of deaths before and during the pandemic and the financial condition of the provinces in Poland was studied. The study covered the years 2017–2020, for which a one-way ANOVA was used to verify whether there was a relationship between the level of a province's financial condition and the number of deaths. The results of the study are surprising and show that before the COVID-19 pandemic, there was a higher number of deaths in provinces that were better off financially, but the relationship was not statistically significant. In contrast, during the pandemic, a statistically significant strong negative correlation between these values was proven, which, in practice, shows that regions with better financial conditions had a higher number of deaths during COVID-19.

Harnessing the Affordances of Action Researchers to Address the Challenges of the COVID-19 Pandemic: Educational Leaders take Action Research Online

The unique affordances of Action Research, including flexibility, playfulness, accessibility, and a focus on practical problem solving provided crucial strategies for generating knowledge and developing solutions to the challenges created by the Covid-19 pandemic. The move to online research settings, in particular, required action researchers to find ways to adapt existing research methods and to devise new approaches. This article describes the work of a group of doctoral students in an Educational Leadership program and their instructor in carrying out action research methods in both synchronous and asynchronous online settings.If the months of the pandemic have taught us nothing else, it is that flexibility and willingness to innovate, which are central to action research, are valuable assets in times of uncertainty. The unique affordances of Action Research include creativity, playfulness, accessibility to multiple participants and audiences, transferability of findings, and a focus on the generation of knowledge designed to be pragmatic and problem-focused. These qualities can be harnessed to address the multiple challenges we have encountered during the pandemic including health equity and access, poverty and unemployment, and the interruption of education for vulnerable student populations. They also offer us hope that action research can continue to contribute to addressing the challenges we are sure to face in the future.As students in an educational leadership doctoral program, we focus on examining problems of practice in our schools and districts through action research. As we adapted to online learning in our own schools, we were able to bring these skills to bear in our doctoral studies by developing strategies for conducting these action research methods in both synchronous and asynchronous online settings. This paper describes some of the approaches we developed in the hope that this will enable other action researchers to implement these methods in their own schools, organizations, and communities. The specific action research methods described in this paper are Future Creating Workshops, Citizens' Juries, World Café, Nominal Group Technique, and Digital Storytelling.

Emerging Key Elements of a Business Model for Sustaining the Cultural and Creative Industries in the Post-Pandemic Era

In this article, the challenges that cultural and creative industry (CCI) firms face in forming sustainable business models—issues heightened by the ongoing COVID-19 pandemic and the evolving consumer patterns that it has triggered—are addressed. The goal of this study was to identify a set of unique key elements crucial for the construction of a business model that aligns with the distinct characteristics of CCIs. To achieve this goal, an in-depth, long-term study using semi-structured interviews with proprietors in Eastern Taiwan was conducted. This region is home to unique, small-scale cultural and creative businesses and represents less than 5% of Taiwan's population. The semi-structured, in-depth interviews served as the data collection method, while content analysis was used for data interpretation. This approach allowed the current study to encapsulate a set of key elements that could inform the creation of a business model for CCI firms. The insights gathered by the study provide a robust framework for the development of sustainable CCI business models, offering valuable guidance for both existing businesses seeking to adapt and grow and new entrepreneurs entering the industry. This research also aims to stimulate further scholarly debate on the importance of a tailored, multidisciplinary business model for CCIs, given their unique needs and characteristics.

THE ROLES OF SOCIAL MEDIA INFLUENCERS ON ONLINE FUNDRAISING IN INDONESIA

[...]this study aims to understand the roles of SMIs in fundraising activities, to identify the influencers' attributes which affect their followers' willingness to donate, and to explore the motivation of the followers to donate. [...]few studies use social media influencers and their attributes as an object. [...]the researchers are interested in using Rachel Vennya, who is an online celebrity, to engage with potential donors through her social media outlet and get them to make donations. [...]the aims of this study are to understand the roles of social media influencers in contributing to fundraising activities, to identify the influencer's attributes that affect the willingness of his/her followers to donate money and to discuss the motivation for the followers' intentions to donate. The influencers are potentially effective because they have some personal factors and content that is commonly preferred by people, proven by their large numbers of followers (Tafesse & Wood, 2021). [...]the researchers aim is to understand the roles of social media influencers in contributing to fundraising activities and to identify the influencers' attributes that affect the willingness of their followers to donate money. 2.

Impact of e-service quality on e-loyalty of online banking customers in Pakistan during the Covid-19 pandemic: mediating role of e-satisfaction

This study explores the mediating role of e-satisfaction during the pandemic on the relationship between e-service quality and e-loyalty of banking customers in Pakistan. The data were collected from 442 customers of online banking services in Pakistan during the Covid-19 pandemic, following a survey-based study. Baron and Kenny (J Personal Soc Psychol, 51(6):1173, 1986) and Preacher and Hayes (Behav Res Methods, 40(3):879-891, 2008) mediation technique which utilizes the bootstrapping method has been used to explore mediation. The findings show that e-service quality has a significant positive effect on the e-loyalty of the customers of online banking services. Relationships between e-service quality and e-loyalty of online banking customers in Pakistan are significantly and fully mediated by their online satisfaction in unusual situations. This study would help the bankers to implement more effective marketing strategies to retain their customers and attract potential customers, particularly during non-normal situations like the Covid-19 pandemic. It will help them identify the areas of e-services that need improvement to enhance the satisfaction and loyalty of the customers. The bootstrap method for mediation along with Baron and Kenny (J Personal Soc Psychol, 51(6):1173, 1986) leads to using a more sophisticated methodological technique to explore the mediation. The Oliver Expectancy-Disconfirmation Paradigm (EDP) in electronic banking setup during non-normal situations like the Covid-19 pandemic also served as a unique contribution to this study. Application of Baron and Kenny (J Personal Soc Psychol, 51(6):1173, 1986) mediation along with Preacher and Hayes (Behav Res Methods, 40(3):879-891, 2008) leads to more robust findings for the study in non-normal situations like the Covid-19 pandemic. The study findings add scientific value as they are applicable to the banking sector in particular in non-normal situations like the Covid-19 pandemic and the overall service sector in general. Further, as two different methods of mediation have been employed and this makes the study more rigorous and scientific.

The Effect of Android Application on EFL Students' Mastery of Research Method for Applied Linguistics Course

Covid-19 pandemic has forced online classes to be conducted mostly without proper introduction and preparation. This shift also made teachers and students gradually accustomed to independent learning. Several mobile applications have been developed for foreign language learning. However, only few Android applications were developed for non-linguistic courses offered by foreign language departments at the university level. The effectiveness of such an application to improve students' learning in universities, therefore, has not been conducted. This article reports the finding of a quasi-experimental research on the effect of using an Android application tailored for Research Method for Applied Linguistics students at an English department on their mastery of the course. The research data were collected through tests and a documentary study and calculated using ANCOVA statistical calculation. With the course mastery as the dependent variable, the use of Android application as the independent variable, and reading skills as covariates, the research revealed that the use of Android Learning Application significantly improves the EFL students' mastery of Research Methods for Applied Linguistics course. Further researchers are suggested to study the effect of the use of Android learning application on EFL students' mastery of a non-language course with significantly different students' levels of reading skills.